Think of ZOODESIGN as your ultimate partner in custom design, transforming the way you bring your brief to life. Here's how it works in a nutshell:

1. Choose Your Design: Start by ordering the design services that fit your needs.
2. Access the Design Hub: You’ll get access to our intuitive Design Hub after 24 hours. This is where the magic happens! You can track your project, communicate with the team, and see your concepts come to life.
3. Tell Us What You're After: Share your design brief with us within the Design Hub. You can write down your ideas, or if you prefer, record a video explaining what you envision.
4. Collaborate with Expert Designers: Our team of skilled designers will take your brief and bring it to life.
5. Review and Refine: We’ll share the initial designs with you through the Design Hub. Here, you can provide feedback and request revisions. We’re here to tweak and refine at no extra cost until you say it’s perfect!
6. Finalise and Launch: With your approval, we finalise the designs and deliver them to you, ready for use in your various marketing channels.

Absolutely not! You’re free to come and go as you please—no ongoing commitments or awkward breakups.

Absolutely! Feel free to start with just one design. Think of us as your creative snack bar - pick what you want, when you want, no strings attached!

If you’re looking for something specific that’s not listed, just drop us a message with what you're after, and we'll see what's possible.

We're continually expanding the range of on-demand services, so if what you need isn’t available right now, stay tuned, it might be coming soon!

If writing a brief feels daunting, don't stress! Once you've purchased your custom design, you'll be guided through an easy job briefing form that helps clarify your needs for our design team—no design experience needed!

Our team of design experts excels at taking a rough brief and transforming it into high-quality custom designs. We’ve got you covered!

No problem! If writing isn’t your thing, jump on LOOM or any video platform, record your thoughts, and share the link in your brief.

Absolutely! Collaboration is key. You can invite your team members to the Design Hub, making it easy to share ideas, feedback, and track progress together. It’s a seamless way to ensure everyone’s on the same page.

We offer a live website chat during business hours—just click the chat icon at the bottom right of your browser window (note that the icon is only visible during AEST business hours). You can also book a Free Consult Session if you’d like a deeper conversation about your project goals.

It’s a quick call where you can discuss your brand vision, ask questions about our services, and confirm the best approach for your project. You’ll leave with a clear plan and practical guidance—no pressure to commit.

After placing an order, you’ll get access to our Design Hub. Inside, you can use direct chat to communicate with your assigned designer and studio manager, share feedback, and keep your project moving. If you prefer email, that’s also an option—our Hub is integrated with email notifications, so you can reply right from your inbox or continue the conversation in the Hub. It’s entirely up to you.

You can raise a Support Request in the Design Hub anytime or reach out to your dedicated Account Manager if you've been assigned one. We’ll respond promptly to address any issues, additional design needs, or questions you have.

We use a robust design-briefing system that goes beyond what you submit, ensuring we fully capture your brand’s style and preferences. After you send your brief, we’ll respond with a summary of our interpretation and invite you to clarify anything further. This way, we’re aligned on every detail before we start designing—so the final results truly reflect your vision.

The ZOODESIGN Team is stacked with some of the best designers in the game, ready to bring your brief to life.

While we love to keep things affordable, don't think for a second that we compromise on quality. We skip the exhaustive research and endless strategy sessions that big agencies are fond of, focusing instead on creating exceptional designs that get straight to the point.

Rest assured, we’re here to slice through the industry jargon and complexities. Expect clean, quality designs that capture exactly what you need, without any of the unnecessary overhead.

Here’s what you can expect once you’ve made your purchase:

1. Let's Get Rolling: Immediately after you complete your purchase, we'll send you some handy tips on how to prepare your brief – don't worry, it’s simpler than you think! Meanwhile, we’ll get your Design Hub access ready, so you can jump in without any delay.
2. Quality Check-In: Before anything else, our eagle-eyed Quality Assurance Team will review your brief to make sure everything is set for a smooth start. We want to ensure that all your needs are clearly outlined before the design work kicks off.
3. Join the Hub: Within 24 hours of your purchase, you’ll receive your invitation to our Design Hub. This is where the magic happens. It’s your go-to place to track progress, collaborate, and communicate.
4. Getting to Work: Our team of expert designers will take your brief and start transforming it into bespoke graphic designs. You'll be able to follow the progress, get updates, and see your ideas come to life, step by step.
5. Free Revisions: Is something not quite hitting the mark? No worries! We offer free revisions because your satisfaction is our priority. We’ll tweak and refine your design until it matches your vision perfectly, at no additional cost.

Absolutely! Check out our Samples showcase to see a wide range of designs we’ve crafted for businesses just like yours. It’s like a treasure trove of inspiration!

We pride ourselves on delivering great custom designs that stand out. While we offer competitive pricing, rest assured our work doesn’t skimp on quality.

Each design project receives meticulous attention to detail, ensuring you get exceptional value.

Your satisfaction is our top priority. We offer free revisions to tweak and refine your design, ensuring it meets your expectations. If for any reason you’re not satisfied with the final product, we’ll work with you to make it right.

No worries! If you’re juggling a million things, rest assured. We'll send you an email after you check out with a link to fill in the details at a time that best suits.

Change is good, and we embrace it! If you need tweaks to the design, just let us know. We offer free revisions until your design is perfect.

Your input is crucial! You can provide feedback directly through our Design Hub. It’s set up for easy communication, so you can comment, suggest changes, and approve designs all in one place. We’re here to iterate until you’re 100% satisfied.

Yes, our team is here to help! Support is available through our Design Hub, where you can ask questions, get assistance, and find all the information you need. We pride ourselves on responsive, helpful support to make your experience seamless.

We sure can! If you’d like to use ZOODESIGN as your behind-the-scenes design team, our white-label services are a perfect fit. Contact us for more details on how we can support your agency with quality custom designs branded as your own.

At ZOODESIGN, we're committed to swift delivery without compromising quality. For straightforward tasks, you can expect your first draft within 5 business days. For more complex projects, we'll inform you at commencement.

We ensure you're updated every step of the way, so you know exactly when to expect your designs.

Customer satisfaction is our top priority and we will always do our best to meet or exceed expectations, which is why we offer unlimited revisions to ensure that your final design aligns with your original brief.

Any changes beyond the scope of your brief, including conceptual changes or subjective preferences, are treated as a new direction/job and therefore may incur additional fees.

Yes! Tell us what you need, and we’ll find the perfect stock photos and videos to make your project pop... like your personal shoppers for stunning visuals! Note that due to licensing restrictions we are unable to provide stock photos for Canva template services, so will instead leverage images that you provide in combination with picture placeholders.

We’re all about custom! We create 100% bespoke designs tailored to your brand requirements and project brief. Each design is uniquely crafted to ensure originality and brand consistency. No templates are used.

At ZOODESIGN, we focus on delivering high-quality custom designs while keeping our pricing straightforward. This means that our services include basic illustration and animation to enhance your designs, and for anything complex we'll need to quote based on your specific needs. Our goal is to provide you with great design solutions that are both effective and budget-friendly.

While our team excels at creating visually appealing and effective designs, we include basic to moderate illustration services to keep our pricing straightforward, and for anything complex we'll need to quote based on your specific needs.

Absolutely! If you have brand guidelines, we’ll treat them like the Holy Grail. Our designs will align perfectly with your existing style to ensure consistency across all touch points.

If you’ve got a question we haven’t answered here, don’t hesitate to reach out! Our friendly support team is ready to help. Just send us a message either using our live chat (click the chat icon at bottom right hand corner of this web page during Australian business hours) or Contact Us page.