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Canva Support Retainer

Custom Graphic Design Service

The Canva Support Retainer is a continuous, monthly partnership that keeps your Canva environment running long after implementation is complete. It comes in three tiers (Enhanced, Managed, and Concierge) and scales by how much monthly support you need. A dedicated ZOODESIGN consultant works to an agreed monthly allocation of time that your team draws on across everything Canva; consultation and advice, troubleshooting and admin support, training for new team members, ongoing template recreations, and custom design work. Every request is acknowledged within one business day, with a realistic turnaround confirmed at that point, and work proceeds while you have time remaining for the month.

What you get

Enhanced - light-touch ongoing upkeep:

  • A monthly allocation of 16 hours of ZOODESIGN time, used flexibly across support, templates, and design.
  • Priority troubleshooting and support for Canva use, admin, and permissions.
  • Ad hoc consultation and "how do I…" guidance.
  • Template recreations and custom design as needs arise, within your allocation.
  • Training for new team members as it comes up, within your allocation.
  • A monthly summary of time used and remaining.

Managed - everything in Enhanced, plus:

  • A larger monthly allocation of 32 hours, for regular template and design output.
  • A dedicated consultant who knows your brand and account.
  • A proactive monthly check-in to plan the month ahead.
  • Scheduled (in consultation with you) new-cohort training as your team grows.

Concierge - everything in Managed, plus:

  • Our largest monthly allocation of 64 hours, effectively an embedded design partner.
  • Fortnightly check-ins and a quarterly strategic review of your Canva setup.
  • A dedicated account lead alongside your consultant.
  • A new-starter onboarding flow kept current as your team changes.

Note: Work is drawn from your monthly allocation and proceeds while time remains. Once your time for the month is used, the retainer pauses until it resets the following month, or you can top up or commission a separate project at any point. Unused time rolls over up to 100% of your monthly allocation and expires after 90 days. The retainer runs monthly on a rolling 3-month term and can be adjusted at your regular review.

Exclusions
  • Initial Canva setup: Brand Kit build, account structure, permissions, and migration. This is the Enterprise Implementation service, a separate one-off engagement.
  • Work beyond your monthly allocation: Once your time for the month is used, the retainer pauses until it resets; additional time can be topped up, and large or complex projects are quoted separately.
  • Unused time beyond the 100% rollover cap, and any rolled-over time older than 90 days.
  • Brand strategy, identity development, and brand design.
  • Hard costs: paid Canva subscription, licensed fonts, premium stock, commissioned photography or illustration, and printing.
  • Production requiring tools beyond Canva: Special print finishes (e.g. foil, emboss, spot-UV), print-ready pre-press, source-file-only deliverables, or other platform builds (quoted separately where required).
Ready

Unlike a one-off consultation, most of your retainer work is delivered right inside Canva. New and recreated templates, Brand Kit updates, and custom designs are built natively in your Canva account as editable, on-brand templates your whole team can use and reuse, and everything created is yours to keep.

Some of the retainer is advisory or hands-on support, consultation, troubleshooting, and training, which won't always produce a template, and that's by design. It's there to keep your team confident and your account healthy between design jobs.

A paid Canva subscription is required to access and edit your account.


$3,680.00

How Our Service Works, Step-by-Step


No shortcuts. Just senior designers, on-demand, with upfront pricing, an easy briefing process, and your finished design delivered straight into Canva.

STEP 1

ADD TO CART

Browse services, choose what you need, and add to cart.

STEP 2

ORDER

Pay and receive instant confirmation. You're in the queue.

STEP 3

BRIEF

You'll be invited to the Design Hub within one business day to submit your brief.

STEP 4

DELIVER

We design and deliver to your Design Hub as a Canva asset or final file.

Why Get It

Why Get It

Implementation gets your Canva set up the right way, but the work doesn't stop there. New people join and need training, campaigns and new formats keep coming, templates date, questions pile up, and without support a well-built account slowly drifts back to the ad hoc state it started in. A Canva Support Retainer keeps the system you invested in alive, current, and run by people who already know your brand.

  • Keep your setup alive and on-brand: templates stay current, new starters get trained, and brand consistency holds as your team and your content evolve.
  • A design partner on call, not a new quote every time: predictable monthly access, a fast acknowledgement on every request, and a consultant who already knows your brand and account. No re-briefing from scratch.
  • Protect and compound your investment: the setup you paid for keeps delivering instead of decaying, and you scale design capability without the cost of hiring in-house.

Implementation gets your Canva set up the right way, but the work doesn't stop there. New people join and need training, campaigns and new formats keep coming, templates date, questions pile up, and without support a well-built account slowly drifts back to the ad hoc state it started in. A Canva Support Retainer keeps the system you invested in alive, current, and run by people who already know your brand.

  • Keep your setup alive and on-brand: templates stay current, new starters get trained, and brand consistency holds as your team and your content evolve.
  • A design partner on call, not a new quote every time: predictable monthly access, a fast acknowledgement on every request, and a consultant who already knows your brand and account. No re-briefing from scratch.
  • Protect and compound your investment: the setup you paid for keeps delivering instead of decaying, and you scale design capability without the cost of hiring in-house.

Why ZOODESIGN?

Why ZOODESIGN?

Professional design shouldn't mean chasing freelancers, waiting on quotes, or fiddling with DIY tools. We make it simple with senior designers, upfront pricing, and your finished work delivered straight into Canva.

  • Unlimited revisions, always included: We refine until it's right based on your original brief. No extra fees, no debates.
  • You brief us once. We build it from scratch: Every design is custom-made by our in-house team. Your brief, your brand, built fresh every time.
  • We're a Certified Canva Enterprise Agency Partner: One of a select few agencies accredited to implement, build and support Canva at an enterprise level, so you know your Canva setup is in the right hands.

Professional design shouldn't mean chasing freelancers, waiting on quotes, or fiddling with DIY tools. We make it simple with senior designers, upfront pricing, and your finished work delivered straight into Canva.

  • Unlimited revisions, always included: We refine until it's right based on your original brief. No extra fees, no debates.
  • You brief us once. We build it from scratch: Every design is custom-made by our in-house team. Your brief, your brand, built fresh every time.
  • We're a Certified Canva Enterprise Agency Partner: One of a select few agencies accredited to implement, build and support Canva at an enterprise level, so you know your Canva setup is in the right hands.

FAQ

Once you've placed your order, here's how we seamlessly bring your vision to life:

  1. Portal Access: After ordering, you'll be invited to enter our intuitive Design Hub. This is where you can specify your brief and creative needs, and invite team members for a smooth collaboration.
  2. Design Delivery: Our senior in-house design team gets to work, crafting and then delivering your designs through the Design Hub. Should it not align perfectly with your vision, we offer revisions at no additional cost, ensuring the final design meets your initial brief.
  3. Final Handover: You receive all deliverables as specified in the 'inclusions' section. No lingering commitments, no exhaustive exchanges—just exceptional, transparently delivered custom graphic design.

You have the flexibility to purchase exactly what you need, whenever you need it, without any pressure or obligation for ongoing commitments. We champion your freedom to choose, ensuring you can always access custom graphic design solutions on your terms.

At ZOODESIGN, we're committed to providing top-tier design quality by engaging the best design team available.

While our competitive pricing means we focus on delivering exceptional design without the extensive research, strategy, and conceptualisation phases typical of high-end agencies, our priority remains to offer you outstanding service and value.

Rest assured, we cut through the industry jargon and complexities, ensuring you receive straightforward, high-quality design solutions that meet your needs without the unnecessary overhead.

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